Technical and Client Care 24/7

 

We’re here when you need us – to troubleshoot when something doesn’t appear quite right please use this form to reach our technical support team. Additional contact information is listed below.


To ask questions about exploring a partnership or to get information about a solution please Contact our Sales team using the button at the top right.

Let Us Know How We Can Help

Sales

Knowledgeable Sales, Technical and Customer Support 24/7

 

800.774.6462, Option 1 solutions@openedgepay.com

Client Care

When merchants and businesses need help with accounts, general questions or funding

 

For OpenEdge Merchants:

(800) 774-6462 (Option 3) or email customerservice@openedgepay.com

 

For account numbers starting with: 9305, 4765, 5185, 5353:
(800) 951-6577

 

For account numbers starting with: 5436, 3930, 3230, 4139:
(800) 543-5327 or IntegratedCustomerCare@globalpay.com

 

For account numbers starting with: 8487, 8489, 3934:
(855) 882-0507 or IntegratedCustomerCareOma@globalpay.com

Developer Support

When software developers need help with the integrated payment technologies in their solutions
 

For OpenEdge Merchants:
(888) 525-2150 or email
partnersupport@openedgepay.com


For TransIT, Sierra, TransactionExpress or
Transaction Central Merchants: email
ISVCare@tsys.com

Merchant Technical Support

When merchants and businesses need help with processing or equipment

 

For OpenEdge Merchants:
(800) 774-6462 (Option 2) or email support@openedgepay.com


For Genius related technical support: (800) 941-6577


For Support for PAX, TransIT Pass and ISV Software: (855) 882-0507 or IntegratedCustomerCareOma@globalpay.com

Global Payments Integrated has been recognized by J.D. Power for providing

"An Outstanding Customer Service Experience"

for phone support

J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc