Technical and Client Care 24/7


We’re here when you need us – to troubleshoot when something doesn’t appear quite right please use this form to reach our technical support team. Additional contact information is listed below.

To ask questions about exploring a partnership or to get information about a solution please Contact our Sales team using the button at the top right.

Let Us Know How We Can Help


Knowledgeable Sales, Technical and Customer Support 24/7


800.774.6462, Option 1 [email protected]

Client Care

When merchants and businesses need help with accounts, general questions or funding


For OpenEdge Merchants:

(800) 774-6462 (Option 3) or email [email protected]


For account numbers starting with: 9305, 4765, 5185, 5353:
(800) 941-6557


For account numbers starting with: 5436, 3930, 3230, 4139:
(800) 543-5327 or [email protected]


For account numbers starting with: 8487, 8489, 3934:
(855) 882-0507 or I[email protected]

Developer Support

When software developers need help with the integrated payment technologies in their solutions

For OpenEdge Merchants:
(888) 525-2150 or email
[email protected]

For TransIT, Sierra, TransactionExpress or
Transaction Central Merchants: email
[email protected]

Merchant Technical Support

When merchants and businesses need help with processing or equipment


For OpenEdge Merchants:
(800) 774-6462 (Option 2) or email [email protected]

For Genius related technical support: (800) 941-6557

For Support for PAX, TransIT Pass and ISV Software: (855) 882-0507 or [email protected]