Technical and Client Care 24/7

 

We’re here when you need us – to troubleshoot when something doesn’t appear quite right please use this form to reach our technical support team. Additional contact information is listed below.


To ask questions about exploring a partnership or to get information about a solution please Contact our Sales team using the button at the top right.

Let Us Know How We Can Help

Sales

Knowledgeable Sales, Technical and Customer Support 24/7

 

800.774.6462, Option 1 solutions@openedgepay.com

Client Care

When merchants and businesses need help with accounts, general questions or funding

 

For OpenEdge Merchants:

(800) 774-6462 (Option 3) or email customerservice@openedgepay.com

 

For account numbers starting with: 9305, 4765, 5185, 5353:
(800) 941-6557

 

For account numbers starting with: 5436, 3930, 3230, 4139:
(800) 543-5327 or IntegratedCustomerCare@globalpay.com

 

For account numbers starting with: 8487, 8489, 3934:
(855) 882-0507 or IntegratedCustomerCareOma@globalpay.com

Developer Support

When software developers need help with the integrated payment technologies in their solutions
 

For OpenEdge Merchants:
(888) 525-2150 or email
partnersupport@openedgepay.com


For TransIT, Sierra, TransactionExpress or
Transaction Central Merchants: email
ISVCare@tsys.com

Merchant Technical Support

When merchants and businesses need help with processing or equipment

 

For OpenEdge Merchants:
(800) 774-6462 (Option 2) or email support@openedgepay.com


For Genius related technical support: (800) 941-6557


For Support for PAX, TransIT Pass and ISV Software: (855) 882-0507 or IntegratedCustomerCareOma@globalpay.com