Wrapping Value Around Payments

Take the friction out of the payment experience. Our technology makes it easier for people to pay and get paid with tools and services that increase engagement, enhance the customer experience and help business grow.

Customer Engagement Suite

Customer Engagement Suite is a portfolio of products and features designed to streamline merchant operations while enhancing the customer experience. Merchants can easily collect payments and grow their business with innovative communication and payment functions, plus valuable data and insights. Provide merchants with meaningful ways to engage their customers at every touchpoint of the customer journey, automate processes and offer more ways to pay.






Analytics & Reputation
Management

Web-based application that delivers intelligent data to provide businesses with deep visibility into how they stack up against the competition and who their customers are.




Customer Analytics

Our proprietary, easy-to-use tool delivers
actionable insights.


Cross-chain performance
Your clients can access data to compare performance
at multiple locations of their business.


Competitive insight
Businesses can monitor how their major competitors
are performing in order to adjust their own strategy.






Social Reputation

Businesses benefit from real-time feedback on their
online reputation.


Social Media
Businesses can find out how customers are rating them
on social media.


Online Reputation Management
Your clients can manage their online reputation by
responding to customer comments directly from within
the tool.










Innovative Phone & Text Communication

Businesses and medical practices can access relevant
customer and patient information before answering a call.
Our customer communication tool allows teams to:

  • Instantly view appointment history, balances and notes
  • Send appointment reminders to reduce no-shows
  • Communicate with two-way texting
  • Easily request and collect reviews










Easy, Touchless Payments

Businesses can minimize contact by safely requesting credit card payments with a simple link sent via text or email. They can send outstanding balances anytime or automate the process completely.


Streamlined Check-In

Enables an easy and touchless self-check-in via QR code to provide peace of mind and convenience to customers while saving businesses time.


Online Appointment Booking

Provides online interactive scheduling and reduces no-shows by
allowing businesses to require deposits.







Online Form Management

Allows your customers to manage and customize the information
needed before a customer ever walks through the door.



Centralized Call Activity

Designed specifically for businesses that want to centralize
inbound and/or outbound call activity.






Empower Businesses to Drive Commerce

Help your clients get more customers in the door by providing more opportunities for them to get paid, run their business more efficiently and engage their customers at every interaction point.

Dynamic Communication Tools

Customers expect to communicate through a variety of channels, including online, by text, email, social media and phone. Enabling commerce through these channels drives revenue and increases client satisfaction. Our tools offer:

  • Consumer Callpop Technologies - Balance owed, personal Information, Smart-Caller ID, and more… (without replacing phone systems) /li>
  • 2-way texting and appointment reminders
  • Auto-Reply for missed calls
  • Review Software - proactive tools to build online reputation and improve SEO
  • Call-Analytics
  • Surveys and Reviews
  • Reputation Management

Helping Businesses Get Paid

Frictionless payment solutions allow businesses to collect payment faster, optimize efficiency, reduce cost, and create more growth opportunities.

  • Customer Statements delivered via Text/Email
  • Local inventory ads by Google
  • Apple-Real Time Discount
  • Gift & Loyalty Card
  • 140 alternative payment methods
  • Recurring Billing
  • Decline Minimizer – the Global Payments Integrated automatic card updating service
  • Mobile/NFC Payments including digital wallets

“Overall, Customer Engagement Suite is a great tool that provides very beneficial information to our businesses that indicates growth, improvement and overall cost reduction. I give it 5 stars!”

Angela See

Admin Assistant, Gastrointestinal Associates of NE TN

We’d love to tell you more

Our valued software partners understand that improving the customer journey ultimately results in increased margin for them. We enable our software partners to drive profitability with additional revenue share opportunities, provide a consistent experience for merchants and their customers, and leverage data across their ecosystem.

Global Payments Integrated has been recognized by J.D. Power for providing

"An Outstanding Customer Service Experience"

for phone support

J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc