Analytics & Reputation
Web-based application that delivers intelligent data to provide businesses with deep visibility into how they stack up against the competition and who their customers are.
Our proprietary, easy-to-use tool delivers
Your clients can access data to compare performance
at multiple locations of their business.
Businesses can monitor how their major competitors
are performing in order to adjust their own strategy.
Businesses benefit from real-time feedback on their
Businesses can find out how customers are rating them
on social media.
Online Reputation Management
Your clients can manage their online reputation by
responding to customer comments directly from within
Innovative Phone & Text Communication
Businesses and medical practices can access relevant
customer and patient information before answering a call.
Our customer communication tool allows teams to:
- Instantly view appointment history, balances and notes
- Send appointment reminders to reduce no-shows
- Communicate with two-way texting
- Easily request and collect reviews
Easy, Touchless Payments
Businesses can minimize contact by safely requesting credit card payments with a simple link sent via text or email. They can send outstanding balances anytime or automate the process completely.
Enables an easy and touchless self-check-in via QR code to provide peace of mind and convenience to customers while saving businesses time.
Online Appointment Booking
Provides online interactive scheduling and reduces no-shows by
allowing businesses to require deposits.
Online Form Management
Allows your customers to manage and customize the information
needed before a customer ever walks through the door.
Centralized Call Activity
Designed specifically for businesses that want to centralize
inbound and/or outbound call activity.
“Overall, Customer Engagement Suite is a great tool that provides very beneficial information to our businesses that indicates growth, improvement and overall cost reduction. I give it 5 stars!”
Admin Assistant, Gastrointestinal Associates of NE TN
Global Payments Integrated has been recognized by J.D. Power for providing
"An Outstanding Customer Service Experience"
for phone support
J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc