Industry-Leading Customer Care

At the core of every solution we develop is the goal of serving the interests of businesses accepting payments. Any kind of payments. Anywhere. Anytime.

Genuine Innovators in the Development of Integrated Payment Technologies 

1.1b+

Transactions processed annually

$94b+

Transaction volume in 2019

300k+

Merchant customers

Why Global Payments Integrated?

Payment Innovation Icon

Long History of Payments Innovation

Global Payments Integrated's history begins decades ago in the merchant point of sale software business. After a successful period of growth and development of many of the integrated payments industry’s most significant products, one singular focus still guides us – build the market’s most secure and valued payments solutions, allowing our clients to grow their business.


Partnerships Icon

Our Partnerships with Business Management Software Providers

Another Global Payments Integrated focus that remains unchanged is our commitment to building long-lasting partnerships with the industry’s most relevant business management software developers. These partnerships ensure the design of a set of solutions that are aligned with the needs of our partners’ customers and backed by support teams who are trained in the merchant’s business management software environment.


Relationship Icon

Our Relationship with Global Payments

Global Payments Integrated is a Global Payments Company, which results in a partnership with one of the largest providers of innovative payments solutions in the world. Serving over 2.5 million businesses internationally and adding more than 200,000 merchants annually, Global Payments is securely positioned as one of the fastest-growing worldwide payment technology and software solution providers in the world.


Customer Care icon

Industry-Leading Customer Care

When it comes to customer service and support, we never stop measuring. That means we never stop improving based on what those measurements tell us. Using benchmarks like Net Promoter Scores and customer surveys after each client interaction, Global Payments Integrated has leveraged that constant feedback into one of the highest-rated customer service organizations in the payments industry.

The Global Payments Integrated Merchants Learning Center

To learn more about our solutions or to see what our customers have to say about Global Payments Integrated, click the appropriate links below to access additional resources in our Merchant Learning Center.

 

The Global Payments Integrated Merchants Success Team

Unique to the payments industry, Global Payments Integrated has built a purpose-driven team focused singularly on enhancing the true business success of our clients. Utilizing strategies such as proactive merchant communications and outreach, personalized client issue resolution and attrition reduction initiatives, the Global Payments Integrated Client Success team serves our partners and our merchant clients by improving the client journey at every stage of the relationship, delivering differentiated experiences.

 

Some of the topics addressed by the Client Success Team include:

New Client Introduction

Welcome calls are conducted with new clients to provide an overview of topics that better drive success, ensure clients know where to go for help and answer any questions.


Pricing

Transaction processing pricing can be complicated, made up of card brand controlled interchange combined with fees associated with other parties to the process. The Client Success Team can help take the mystery out of pricing.


Understanding PCI

Our Advocates can help explain what PCI is, why it’s important and assist clients with becoming compliant.

Business Improvement and Growth

Using tools such as the Customer Engagement Suite to analyze our clients’ business environment, customers and social reputation, we help them improve their overall business performance.


Reporting Tools

Using our available web-based reporting portals makes business analysis and decision-making much more effective. Our Client Success Team can quickly show merchants how to access and use these valuable resources.

Customer Engagement Suite Business Resource

Customer Engagement Suite helps drive business growth for Global Payments Integrated merchants by combining their processing data and local market information with the intelligence and valuable insight this solution delivers. Focusing on three critical areas of a merchant’s business – Analytics, Demographics and Social Reputation – meaningful metrics can easily and quickly be generated to drive measurable results. The resources provided are designed to deliver the substantial benefits of relevant, local market data without the effort or required technical expertise on the user’s part. Learn more by clicking here.

PCI Compliance is Critical for Your Business

Protecting your processing environment from fraud isn’t optional. The costs of a breach can put you out of business. Luckily, you have help. Global Payments Integrated has a wide range of PCI compliance support resources that can get you compliant and keep you compliant, saving excessive and never-ending non-compliance fees.

PCI ASSURE® Compliance Assistance for Global Payments Integrated Clients

PCI ASSURE offers merchants a full-featured compliance support program including SAQ assistance, network vulnerability scans, toll-free support, a $100,000 breach protection program and much more.

Additional Compliance Resources that Ease Your Pain.

Global Payments Integrated provides additional assistance in the form of online tools that help merchants match their risk profiles to a strategy of becoming and remaining compliant with the least possible effort.

Our Dedicated PCI Compliance Services Team

This team lives PCI compliance all day every day. They make it their business to understand PCI compliance requirements specifically to make it easier for you to. If you’re an Global Payments Integrated client, this team is always available to you and is just an email or phone call away.

We’d love to tell you more
Join the industry’s most secure and full-featured payment processing platform

Global Payments Integrated has been recognized by J.D. Power for providing

"An Outstanding Customer Service Experience"

for phone support

J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc